Rich B. - October 21, 2025

I’m totally amazed by the professionalism and the customer service that I received working with Mark and Tamara. Mark’s out on the road trying to do installs and fix fans all day long and I’m sending him emails and text messages over and over and over and ungodly amount asking him questions about my wall switch and is it the board that’s bad in my fan and he’s telling me how to look at it and how to test this and how to test that, and he’s giving me so much advice. I mean the poor guy can’t even get his job done because he’s busy answering my stuff even after hours I was amazed at the world class customer service. I would recommend to anybody. I happen to have a Casablanca fan, but I would recommend anybody with a fan issue to contact Mark at Fix My Casablanca Fan.com. They treat you like a person not like a number, like I said world class customer service. It’s just amazing and their knowledge level of fans specially, Casablanca is just amazing. Mark seems to know these things, so again anybody who has a fan issue, contact this company and you will not be sorry...their pricing is good. They can do full service. They can send you parts. You can mail your fan to them and have them rebuild it repair it and send it back to you. They offer a full service of anything you need and I’m telling you, Mark put up with so much crap from me calling and calling and texting and texting and emailing and emailing. It’s just ungodly how many times he communicated with me, anybody else would’ve said, hey I’m done with you...you know I got nothing else to say, and Mark took the time to contact me and keep helping me until we solved the issue and now I got parts on the way to my house and I gotta switch over and put in a new control board and a new wall switch with the remote control for my fan. Fantastic price, very professional, super fast shipping next day. I was amazed Tamara does a great job. OK that’s my opinion on this and this is a very honest truthful, customer testimonial of how professional and how qualified these people are. I believe they’re the number one Casablanca dealer and repair center in the U.S. They’re that good!!!

 

Timothy G. - October 3, 2025

I wanted to say from the beginning, they always were there to help me out. They responded to every email I sent asking for help or clarification, sent me a link on how to take apart the fan and replace the circuit board as well as advising me how to replace the new wall panel. I can say I would definitely recommend them as they were always there to assist me.

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Norene G. - September 19, 2025

I sent an email to get help changing the frequency of our Casablanca fan. Our fan had the same remote frequency as our neighbor's fan. Mark answered my email and gave me the information I needed to fix it. So easy! Thanks so much to Mark for helping me.

 

Tarun M. - September 17, 2025

Mark Graham, Owner & Technician and Tamara have been just fantastic. As it turns out, I had sent them an Email with my Fan Issues while they were on Vacation! Despite that, they have been extremely prompt and helpful ... Mark gave me a few things to check and Viola >> My Fan is FIXED! Many thanks, Mark for all of your Virtual Technical Support.

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Mark S. - September 2, 2025

Thanks to Sun's Up, the national repair service for Casablanca Fans. My fan I purchased over forty years ago decided to quit working. I found the only repair service available since Hunter fans purchased the Casablanca company. They are very knowledgeable and accommodating. Definitely worth contacting if you want to get your fan working.

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George N. - August 21, 2025

Fix My Casablanca Fan’s customer support was outstanding. I broke my Casablanca ceiling fan blade by carrying a tall object and well, the item came in contact with the fan and one blade snapped off. Given the age of the fan (likely a 1980s model) I assumed I would need to replace it until someone told me about this place. I contacted Fix My Casablanca Fan via e-mail with pictures of the fan's model number and the broken part. I had a response within 1 day. I explained that I needed the iron arm piece that attaches the fan blade to the motor. They responded with a reasonable price for the part (just the iron arm) I thought I was sunk because I threw out the blade part (I don't know why I threw it out). When I told them I needed the blade AND the iron holding arm their response showed great customer service AND the willingness to not make an unnecessary sale. They said many of the Casablanca fans can be configured for 4 blades OR 5 blades. The included instructions on what to look for square and circular screw holes. After dropping a few of the screws holding the remaining blades to move them. I accomplished the switch from 5 to 4 blades. The fan works flawlessly now without spending any money. To the folks at Fix My Casablanca Fan, all I can say in addition, is thank you!

 

Evan P. - August 6, 2025

Fantastic! Excellent online diagnosis via email. YouTube video was spot on and enabled me to fix issue with 13 year old Casablanca fan. Responsive, friendly, knowledgeable. A real find!

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Jennifer E. - July 30, 2025

Fast, reliable and honest! Saved the day and saved us money-thank you Mark!

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Sheri M. - April 14, 2025 
Hi Tamara, Our fan is running great!  My husband really enjoyed talking to your husband. Thank you for the excellent work!

Rick W. - April 14, 2025 
When my Casablanca fan stopped working I contacted Mark Graham of Casablanca Fan Repair. He was able to determine the problem, promptly sent the replacement parts and guided me through the installation process. He quickly answered my questions. It works like new and I couldn’t be more pleased with his help.

Larry R. - April 14, 2025    
Tamara & Mark, thank you for your quick turnaround of our two 23 year old Panama II fans.  I received them back a bit over a week after shipping them to you. After a quick test without blades scheduled electricians to reinstall them. They were reinstalled last week and have been working as if new since March 5th. We are thrilled you could repair them as we could not find a new model that fit into our cedar home as well as they did.

Jim S. - April 14, 2025 
EXCELLENT SERVICE: I wanted to state how awesome my experience has been. I have six Casablanca fans with W-62 remote controllers. All six stopped working. I contacted you and you sent me instructions to reprogram the controllers. In twenty years of operating I had never heard of this. I followed your texted instructions. All controllers and fans work. Awesome customer service. Thank you!

Chris A. - March 28, 2025
Thank you so very much for the new Fan Remote...All is fine and everything works great...Thank you again!

Lois Y. - March 28, 2025 
Thank you for sending the repair parts for our beautiful fan! So glad to have it working again! Lois &  Dave Y.

Michael D. - February 25, 2025 
Good afternoon Mark, Just wanted to say thank you for your help with identifying and sending me the replacement parts for my Casablanca fan. Installed the new PCB assembly and the new wall switch and everything worked perfectly. The fan light is now functional again. I also like the new wall switch assembly layout and operation. Thanks again, Mike.

Justin H. - February 25, 2025 
Mark - Received the conversion kit with wall switch and remote. Installed today and everything is working wonderfully. Appreciate the support and the excellent service!

Randi W. - February 25, 2025 
I’ve had two opportunities to consult with Mark. The first was to replace a wall control which was not functioning properly, and the second to restore power to the lights of a different fan (by the way, both were a decade or more old).  Sun’s Up sent me a replacement controller for the first fan, and Mark recommended a very easy fix which involved only a screwdriver for the second. I am so impressed that I can get such competent and timely service over the internet!

Steve T. - October 23, 2024 
I have a 40 year old Casablanca Panama 5 Legacy ceiling fan that has been running everyday consistently for all those years and it just stopped working. I was fortunate enough to locate Mark and his company online. Mark assured me that with this fan, that it is an original Casablanca fan can be fixed and it’s not the motor.
With his expertise and extremely helpful texts, pictures and advice I was able to purchase a circuit board  from his company and get it installed. The fan now works perfectly and hopefully for another 40 years! I can’t say enough for Mark's expertise, help, texts and directions that were spot on. Not only that he was available by phone to answer all my questions. I highly recommend Mark and his business to anyone that has the original Casablanca fans that used to be made in the USA with the highest quality. Thank you so much for everything!

Dana C. - October 23, 2024 
Tamara & Mark, restored a keep-sake old Casablanca Victorian Ceiling fan that my mother had purchased a long time ago. I was at a loss as to who could get the parts and refurbish this fan and it took me a while with several phone calls and internet searches to find their company. Their pricing was reasonable, communication excellent, and they were quick to fix it and turn it around without sacrificing quality. I highly recommend them as I could not be happier with my fan! - Dana

Conrad H., Colvin Run Citizens Association - April 30, 2024 
Tamara, Thank you for your quick response. As a commercial property manager I work with a lot of technicians in many different trades. You and Mark are at the top of the list for being one of the best. When it comes to professional service, technical knowledge and interpersonal skill you both excel in all of them.  It has always been a pleasure to work with you. Conrad Heer,  President, Colvin Run Citizens Association.

Timothy H. - April 30, 2024
I recently had the pleasure of purchasing a replacement remote and control board/receiver for my 2002 Casablanca fan. The online ordering process was a snap. The delivery was very quick and the website videos were very helpful. Mark Graham responded to my texts regarding installation in a most timely fashion and the fan was back in operation in short order. All in all it was a most efficient and satisfactory process and I am quite pleased with the product and personal service. Tim Hartman

Mark S. - April 30, 2024
Hi Mark,  Just a quick hello and big thanks for a job well done repairing our fan motor!! Installed it…and the fan and lights now work perfectly...and it runs as quiet as the day we installed it about 33 years ago!!  Thanks again!  Regards, Mark

Tom S. - April 30, 2024
Tamara - Mark did a super job today - thanks for lining up his visit!!

Jane H. - April 30, 2024
Hi Mark, The part is installed, and the fan works beautifully again! As does the light, still. Thank you so much for all of your kind help. We're grateful to have found you.  All best, Jane & Daniel

Christopher B. - April 30, 2024
Mark, I wanted to say thank you very much for all your help. The fan and light are working great. Have a great day....thank you again. Cheers, Chris

Cheryl D. - April 30, 2024
We got the remote today and just wanted to let you know it is working perfectly. Thank you so much for your help in getting our fan working again, we are so thrilled.

Alice D. - April 30, 2024
Dear Mark, Thank you for testing my remote and sending the receiver board. How wonderful to have the fan up and working again! With much appreciation, Alice

Karen Linstrum - March 5, 2024
The remote of our 20 year old Casablanca fan no longer controlled the fan. After Mark diagnosed a dead battery (yup-feeling stupid), we still couldn't control the fan with the remote.  Mark provided us with instructions on how to re-sync the remote to the control board in the fan. And it worked! Mark quickly corresponded with us via emails and phone calls. We highly recommend this company to do business with. Customer service is outstanding.

Joyce  Zweig - March 5, 2024
I cannot emphasize how pleased I am with Casablanca, both with the fan and with the repairs.  Mark was wonderful. Rather than pay over 250.00 for a part I was told I needed, he helped me over the phone and in about 2 minutes my fan was working and  still is. I wish all repairs were that easy. Thank you so much.

Tim Edwards - December 5, 2023 
Hi Mark, Thank you again for your help and guidance in fixing our fan! The part you recommended fixed the problem and installation was painless (mostly, lol). I appreciate everything - we'll remember you for any future needs or referrals.

Houng Soo - December 5, 2023 
Good afternoon. Installed replacement switch. Fan works at all three speeds. Appreciate the patience. Glad Dan's fan city (Rockville, MD) pointed me in the right direction!
We have two of this model fan, may be at mean time to failure. I know where to go to for replacement switch. A Happy Customer!

Kevin Coppins - December 5, 2023 
I never fill these out, but Mark was fantastic (pun fully intended) and earned it - so, here it is. I have an older home with several of these fans. Without his step by step guidance, I’d be putting in new ones rather than getting the value out of the ones I have. Products were great, but the service based on years of experience is what made sure that I got what I needed, and that it worked as advertised.

Neil Wasserman - December 5, 2023
I have had this Casablanca fan since 1993. Great fan and all of a sudden it stopped working. I could not understand why. I called everyone no one knew what was wrong. I went to the website fixmycasablancafan.com. They had an email and explained what happened to my fan. Since I live too far for them to come to my house the explained everything step by step and sure enough my fan started working again. I cannot express the gratitude to Mark for helping me fix my fan through an email. Mark was very knowledgeable and explained to me step by step what to do. Great company, great service. Thanks again Mark.

Luisa Lancetti - December 5, 2023
Hi Tamara. I wanted to send you a short note to tell you how happy I am about the repair work that Mark did. My old fans are running well! And you were right, all Casablanca fans can be repaired! Mark is clearly very skilled, and a good guy as well. Thanks to you both. I will definitely recommend you to others in the Casablanca fan owners “club.” Regards, Luisa

Lelia Amstrong - November 6, 2023 
I had a great experience with a repair on my Casablanca fan/light. I connected with Mark via email. He pretty much diagnosed the problem from my description, gave me an estimate and provided info for sending the fan for repair. It was a great relief as I have two elegant fan/lights in close proximity and was dreading having to replace them. The repair was really quick, and my beautiful fan/light is re-installed and working like new. I can’t say enough about Mark’s exceptional service and technical expertise. There were no surprises or changes in the original quote. The cost was a fraction of what I would have to pay for a new one. And let’s face it, the quality and beauty these days are not nearly as good as the “vintage” Casablancas. I highly recommend repair over replacement.

Todd & Mimi - November 6, 2023 
Mark, After reading your email regarding the damaged fan during shipping, my wife and I at the same time said what a guy. We truly appreciate and respect your approach. If the world had more people with your honor, our world would be a better place. You have restored our faith in people like yourself that have made this country great. In the meantime, if you are able to provide me with a tracking number for UPS, I would appreciate it. Thanks to you and Tamara.

Arthur Saul -  November 6, 2023 
Good morning Mark, Sorry for the late reply. Life sometimes gets in the way. Thank you for your information regarding our fan. Your reboot instructions worked perfectly. Our second fan works as does the light. Once again thanks for taking the time to help us. Best Regards.

Andrew Golub - November 6, 2023 
Super impressive how effective Mark is with fans. Quite the professional. Thank you for all the coordination and communication assistance.

Mary-Claire - November 6, 2023
I just wanted to thank you for your expert advice...new computer board works perfectly!

John Kisthart -  November 6, 2023 
My Casablanca ceiling fan arrived in perfect condition and I installed it yesterday (10/06/23). I must say the fan is working - I think - better than when I purchased it "new" several decades ago. The quality of repair work was excellent, the turnaround time and return packaging together with your followup calls and customer care were extremely professional and impressive. I would recommend your work to anyone. Best regards, A fan of your fan.