Question 1

What direction should my fan go for Summer or Winter?

Accepted Answer

Summer: Forward (Counter Clockwise)
Winter: Reverse (Clockwise)

Question 2

Where do I find the model and serial number on my Casablanca fan?

Accepted Answer

For most Casablanca fans made around 2010 and newer, the model and serial number are usually found on top of the fan body. On many older fans, they were commonly located on the motor.

Question 3

What size fan should I buy?

Accepted Answer

A fan that is too big for your room may look awkward. A fan that is too small probably will not move enough air. Blade span is key. Here are some basic recommendations:

• For rooms up to 225 square feet (15' x 15) and larger, use a fan with a blade span of 50", 54", or 56". 
• In rooms up to 144 square feet (12' × 12') we recommend fans with a blade span of 42" or 44". 
• Smaller rooms up to 64 square feet (8' × 8') should use a fan with a 32" blade span.

Question 4

My fan is not working. What can I do?

Accepted Answer

Troubleshoot issues:

Check batteries in the remote and ensure proper installation.
Turn off power to the fan for 30 seconds, then turn it back on and try syncing the remote again.
For pull chain fans, ensure the pull chains are properly connected and functioning.
If the light works but the fan doesn't, the switch or circuit board might be faulty.
Contact us for repairs and service.

Question 5

How long does my Casablanca® Fan warranty last?

Accepted Answer

Go to our Warranty information page to find out more...CLICK HERE.

Question 6

How do I change out my Stealth Retro-Fit Glass & Pan with Replacement Kit? .....Video

Accepted Answer

Watch this instructional video to see how to replace it...

Question 7

How do I change out a RMMV Board? .....Video

Accepted Answer

Watch this instructional video to see how to change it...

Question 8

Why do you need my model number before recommending a part?

Accepted Answer

Your model number helps us narrow down the correct replacement parts for your fan. Casablancamade many fan models with different controls, light kits, and glass options, so the model number is the best place to start.

Question 9

Why do you ask for photos of my light kit or glass?

Accepted Answer

Many Casablanca fans came with several different light fixture and glass options, even within thesame fan family. A photo helps us identify the exact part you need so you do not order the wrong item.

Question 10

Can you identify my replacement part from the model number alone?

Accepted Answer

Sometimes, but not always. In many cases we also need a photo of your current light kit, glass, wall control, or remote so we can confirm the correct replacement.

Question 11

Do all Casablanca fans use the same replacement parts?

Accepted Answer

No. Replacement parts vary by model, age, light kit style, finish, wall control type, and internal electronics. That is why it is important to match parts to your specific fan.

Question 12

Can older Casablanca fans still be repaired?

Accepted Answer

Yes, many older Casablanca fans can still be repaired. We service legacy Casablanca fans and also offer factory service options for customers outside the local in-home service area.

Question 13

Can I still get parts for discontinued Casablanca fans?

Accepted Answer

In many cases, yes. Some legacy parts are still available, but quantities may be limited depending on the model and part type. Photos and model information help us check availability.

Question 14

Do I need to contact you before ordering a part?

Accepted Answer

It is strongly recommended, especially for glass, light kits, remotes, wall controls, and electronic parts. This helps make sure the part is correct before you place the order.

Question 15

What replacement glass fits my Casablanca Stealth fan?

Accepted Answer

For Stealth legacy fans, the recommended solution is the Stealth Retro-Fit Glass & Pan Replacement kit.

Question 16

What comes in the Stealth retrofit kit?

Accepted Answer

The Stealth retrofit kit includes the glass, light pan, and LED disc bulb. The bulb is a 16W LED and provides bright, energy-efficient light.

Question 17

Will the Stealth retrofit kit fit all Stealth legacy fans?

Accepted Answer

Yes. The retrofit kit is designed to fit all Stealth legacy fans.

Question 18

Can I buy only the glass for my Stealth fan?

Accepted Answer

No. The retrofit conversion requires all parts in the kit to be used together. The glass will not fit the old-style light pan by itself.

Question 19

Why does the Stealth retrofit kit require the full conversion?

Accepted Answer

Because the new retrofit glass is designed to work with the replacement light pan included in the kit. The older light pan is not compatible with the retrofit glass.

Question 20

Is it normal if there is minor paint chipping around the drilled holes on the Stealth retrofit kit?

Accepted Answer

Yes. Some paint chipping may occur because of the new drilled holes, but it should not show once the kit is installed.

Question 21

Do the Stealth retrofit parts come with instructions?

Accepted Answer

Yes. Parts that require instructions include them, and there is also an instructional video available.

Question 22

Is there a video showing how to replace the Stealth glass and pan?

Accepted Answer

Yes. We provide a video showing how to replace the Stealth Retro-Fit Glass & Pan kit.

Question 23

My Casablanca fan remote stopped working. What should I check first?

Accepted Answer

First check the batteries and make sure they are installed correctly. Then turn power off to the fan for about 30 seconds, restore power, and try syncing the remote again.

Question 24

My fan is not responding to the remote. What should I do?

Accepted Answer

Try replacing the batteries, power-cycling the fan, and re-syncing the remote. If that does not solve the problem, the issue may be with the receiver board, wall switch, or another electronic component.

Question 25

Should I send in my wall switch for testing before ordering a replacement?

Accepted Answer

Yes. Sending in the switch for testing can help confirm whether the switch or receiver board is actually causing the issue before you buy new parts.

Question 26

Can a bad receiver board damage my wall switch?

Accepted Answer

Yes. A faulty receiver board can sometimes damage replacement switches, which is why testing is recommended first.

Question 27

What is Inteli-Touch on a Casablanca fan?

Accepted Answer

Inteli-Touch is Casablanca’s electronic control system that manages fan speed, light dimming, reverse, and programmable features through a wall control.

Question 28

How do I enter the Inteli-Touch demo program?

Accepted Answer

Turn the power off for at least three seconds, turn it back on, and immediately press FAN, LIGHT, FAN, LIGHT, FAN. The fan will confirm and begin the demo cycle.

Question 29

How do I change the speed on an Inteli-Touch fan?

Accepted Answer

Press the FAN button briefly to turn the fan on or off. Press and hold the FAN button for more than one second to cycle through the speed settings.

Question 30

How do I dim the light on an Inteli-Touch fan?

Accepted Answer

Press the LIGHT button briefly to turn the light on or off. Press and hold the LIGHT button for more than one second to adjust brightness.

Question 31

How do I reverse the airflow on an Inteli-Touch fan?

Accepted Answer

Use the reverse function while the fan is powered on. The fan will slow down, stop, and then reverse direction.

Question 32

What is the Light-Minder feature?

Accepted Answer

Light-Minder automatically turns the fan-mounted lights off after two hours if they are left on.

Question 33

What is the Safe-Exit feature?

Accepted Answer

Safe-Exit leaves the light on briefly after you turn it off so you can leave the room safely.

Question 34

What is the Home-Safe feature?

Accepted Answer

Home-Safe automatically cycles the light on and off in a pattern so the home appears occupied while you are away.

Question 35

What is Fan-Minder?

Accepted Answer

Fan-Minder gradually reduces the fan speed over time, which can be helpful overnight as the room cools down.

Question 36

Can I reset an Inteli-Touch fan?

Accepted Answer

Yes. Turning the power off for at least three seconds clears the fan memory and allows you to restart programming or enter special modes.

Question 37

How do I know which replacement glass I need?

Accepted Answer

The best way is to send us your fan model number along with a clear photo of your current light fixture or broken glass. This helps us match the correct shape and mounting style.

Question 38

Can I replace only the glass and keep the rest of my light kit?

Accepted Answer

Sometimes yes, but not always. It depends on the model and the exact light pan or fitter your fan uses. On Stealth legacy fans, the retrofit glass must be used with the matching retrofit pan.

Question 39

Can I add a light kit to my Casablanca fan if it does not currently have one?

Accepted Answer

Possibly. Compatibility depends on the model and whether a matching light kit or fitter is available for your fan. Contact us with your model number and photos so we can confirm.

Question 40

Why won’t my fan light turn on even though the fan still works?

Accepted Answer

This may be caused by a bad bulb, faulty switch, receiver board, or another control-related issue. If one function works and the other does not, the problem may be in the switch or circuit board.

Question 41

Why won’t my fan run even though the light still works?

Accepted Answer

If the light works but the fan does not, the issue may be with the switch, control board, or internal electronics.

Question 42

Do replacement parts come with instructions?

Accepted Answer

Yes. Parts that require installation instructions include them.

Question 43

My Casablanca fan is not working at all. What should I do first?

Accepted Answer

Start with the basics: check the remote batteries, turn power off to the fan for about 30 seconds, turn it back on, and try syncing the remote again. If it is a pull-chain model, also check that the pull chains are functioning properly.

Question 44

My pull-chain fan is not working correctly. What should I check?

Accepted Answer

Make sure the pull chains are connected properly and operating as they should. If the problem continues, there may be an internal electrical issue that needs repair.

Question 45

My fan is noisy. What could cause that?

Accepted Answer

Noise is often caused by loose screws, canopy hardware, blade screws, glass hardware, or internal wiring contact. A good first step is to inspect for anything loose before replacing parts.

Question 46

My fan wobbles. Does that mean I need new parts?

Accepted Answer

Not always. Wobble can be caused by loose hardware, installation alignment, or blade issues. It does not automatically mean the motor is bad.

Question 47

My fan works on some speeds but not others. What does that mean?

Accepted Answer

That can point to a control issue, wall switch issue, receiver problem, or internal electronic component failure. Contact us before ordering parts so we can help identify the most likely cause.

Question 48

Why is testing important before replacing electronic parts?

Accepted Answer

Because the first failed part is not always the only failed part. Testing helps identify the real issue and can save time and money.

Question 49

Do you offer repair service for Casablanca fans?

Accepted Answer

Yes. We offer factory repair services and help with many Casablanca fan and control issues.

Question 50

Can I send in my remote for repair?

Accepted Answer

Yes. You can mail in your remote for testing and repair service.

Question 51

What information should I include when sending in a remote for repair?

Accepted Answer

Include your name, address, phone number, email, and a note describing the problem.

Question 52

Do you repair fans outside your local area?

Accepted Answer

Yes. Customers outside the local service area may ship fans or parts in for service.

Question 53

Do you offer in-home service?

Accepted Answer

Yes, where available.

Question 54

How long does the Casablanca in-home service warranty last?

Accepted Answer

In-home service is available for 120 days from the date of purchase or installation, where available.

Question 55

What is required for warranty service?

Accepted Answer

Proof of purchase is required for warranty claims.

Question 56

Are parts final sale?

Accepted Answer

Electronics are final sale and are not eligible for refunds, returns, or exchanges.

Question 57

How do I contact Casablanca®?

Accepted Answer

By Telephone: 888-227-2178.

FAQs

SUN'S UP RECYCLE PROGRAM

Frequently Asked Questions